Consulting firm in strategy, product and digital innovation.
Deals
Consulting firm in strategy, product and digital innovation.
Expertise
Consulting firm in strategy, product and digital innovation.
Build a sustainable and
agile customer relationship
through a CRM platform
at the service of knowledge,
satisfaction and growth.
Make your CRM the living heart of your business: a tool that connects teams, fuels decision-making, and accelerates product development.
We support our customers in the establishment or evolution of their CRM ecosystem, from diagnosis to operational activation.
Our expertise covers both robust platforms such as Salesforce or HubSpot as well as modern and agile tools such as Pipedrive or Folk.
We always favor flexible solutions, capable of evolving rapidly to support continuous improvement and customer knowledge — the real basis of any satisfaction and performance-oriented strategy.
We approach CRM as a central platform for customer management and learning.
Our approach combines design thinking to understand real uses, sprint design to prototype interactions and paths, and agility to make the system evolve at the pace of the field and the needs of teams.
Between 3 and 9 months depending on the maturity level of your organization and the complexity of the technical ecosystem.
Analysis of current processes, customer touchpoints, and business needs.
Assessment of existing CRM maturity and definition of a target vision: data structure, uses, interconnections, governance.
This phase leads to a clear deployment and improvement roadmap.
Definition of the data model, workflows and usage scenarios.
Prototyping of interfaces and user tests to validate simplicity and functional relevance.
At the end of this phase, a first functional perimeter is ready to be deployed.
Implementation of the chosen CRM (Salesforce, HubSpot, Pipedrive, Folk...), configuration, data migration and automation of critical flows.
Implementation of dashboards, customer segmentation and connection to marketing, sales and support tools.
Training teams in the use and continuous updating of data.
Monitoring of uses and performances: adoption rate, data completeness, quality of interactions.
Short iterations to optimize processes, enrich data and strengthen customer knowledge.
This phase guarantees a living CRM, aligned with business priorities and customer satisfaction.
Audit of customer and commercial processes
Data flow mapping
CRM roadmap and deployment goals
Target data model
Platform choice and integration plan
Key workflows and automations
User interface prototyping
Team training
Dashboards and customer segmentation
Governance and maintenance plan
Discover our methods
and concrete deliverables
Identify your growth drivers and define the right place for your brand in a changing market.
Transform your vision into a clear, dynamic and actionable financial model to drive growth and convince your investors.
Structure your vision and tell your ambition through a pitch deck that is clear, credible and memorable.
Your turnkey customer relationship ecosystem and content for an optimal experience and satisfaction.
Create powerful and consistent applications across devices for seamless and engaging user experiences.
Design a successful online store, designed to sell better, retain and enhance your brand with every click.
