Consulting firm in strategy, product and digital innovation.
Deals
Consulting firm in strategy, product and digital innovation.
Expertise
Consulting firm in strategy, product and digital innovation.
Your turnkey customer relationship
ecosystem and content
for an optimal experience
and customer satisfaction.
Make customer relationships a vector of growth with tools, methods and teams that are at the level of the state of the art of this profession in its own right.
Thanks to our experience in various sectors, both B2C and B2B, with always a strong focus on digitalization, we have developed a strong competence and help you set up a complete customer support ecosystem.
We approach the construction of a customer support service as a full-fledged service offer.
We always start from your customers, internal users, their skills and know-how, to choose and implement the most suitable tools and methods
Between 3 and 9 months depending on the context of your offers and the teams in place.
Analysis of the current customer experience, identification of needs and definition of service objectives (SLA, satisfaction, scope).
This phase results in a clear vision of target customer service And a deployment roadmap validated.
Design of the organization of the service, implementation of tools (CRM, Helpdesk, chat), and definition of treatment processes.
Creation of operational supports: scripts, response models, and knowledge base.
At the end of this phase, the service is ready to operate.
Training teams on tools and procedures, operational tests and gradual launch of the service.
Internal and external communication accompanies the start-up to ensure smooth adoption and a consistent experience from the start.
Performance monitoring (response time, satisfaction, NPS) and regular adjustments of processes and tools.
One continuous improvement plan guarantees the improvement in the quality of the service and its adaptation to the needs of customers.
Customer experience audit
Customer journey mapping
Definition of objectives and KPIs
Customer relationship charter
Choice and integration of the support tool
Call and ticketing platform
CRM configuration and automation
Knowledge base
Training support
Reporting dashboard
Discover our methods
and concrete deliverables
Create powerful and consistent applications across devices for seamless and engaging user experiences.
Structure your vision and tell your ambition through a pitch deck that is clear, credible and memorable.
Design a successful online store, designed to sell better, retain and enhance your brand with every click.
Bring your brand to life through a unique, coherent and emotionally engaging digital experience.
Build a sustainable and agile customer relationship through a CRM platform at the service of knowledge, satisfaction and growth.
Transform your customer knowledge into a growth driver through data, artificial intelligence and automation.
